Return & Refund Policy

Thank you for shopping with Iron Horse and Parts. We want you to be satisfied with your purchase. Please review our Return & Refund Policy below.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

• Items must be unused and in original condition

• Products must be returned in original packaging

• Proof of purchase or order confirmation is required

Certain items may not be eligible for return, including:

• Final sale or clearance items

• Used or damaged products caused by customer misuse

• Customized or special-order items

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to our error or a defective item.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos and order details so we can resolve the issue quickly.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Non-Returnable Items

The following products may not be returned:

• Opened automotive fluids or chemicals

• Used tools

• Worn clothing items

• Clearance and final sale products

• Gift cards

Cancellations

Orders may only be canceled before they are processed or shipped. Once shipped, the order must follow the return process.

Contact Information

If you have questions regarding returns or refunds, please contact us:

Iron Horse and Parts